Privacy Policy

This is the Privacy Policy for the services provided by SUNCYAN Inc. (hereinafter referred to as the "Company"). The Company complies with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and other relevant laws regarding personal information protection, and strives to protect the rights and interests of players.

  1. Personal Information Collected The Company collects personal information through the following methods. The personal information collected for the essential functions of the service is classified as 'mandatory items,' and other personal information is classified as 'optional items.' Providing personal information classified as 'optional items' is not necessary for using the service.
    1. When provided directly by the player The personal information collected from the player for the provision of game services is as follows:
    2. When using game services [Mandatory] Nickname, email address
    3. When submitting a customer service inquiry [Mandatory] Email address, nickname, user identification ID, region, device information (OS, browser, IP, location information)
    • When information is automatically collected during service use The Company may collect the following information generated during the use of the service:
    1. When using game services Information automatically generated during the use of the service (IP, access logs, service usage logs, records of poor usage, cookies), information that can identify the device (OS information, hardware information, software-related information)
    • When received from third parties The Company collects the following information from third parties for the provision of game services:
    1. Provider: Valve Corporation Information provided: Online ID
    2. Provider: Google Play Information provided: Email address, nickname, user identification ID
    3. Provider: Google Information provided: Email address, nickname, user identification ID
    4. Provider: Apple Information provided: Email address, nickname, user identification ID
    5. Provider: AppStore GameCenter Information provided: Email address, nickname, user identification ID
    6. Provider: Firebase-Google Information provided: Email address, nickname, user identification ID
    1. Purpose of Processing Personal Information The Company uses personal information for the following purposes and will notify and obtain consent from the player if the purpose changes:
      • To distinguish players for the provision of game services
      • To secure game stability by responding to game issues and resolving technical problems
      • To analyze and monitor the game usage environment
      • To analyze game usage history and statistics for player analysis
      • To provide fair game services and restrict activities that violate laws and terms of use
      • To implement technical protective measures against the use of illegal programs
      • To improve the game and develop new services
      • To develop and provide personalized services
    1. Provision of Personal Information The Company does not provide players' personal information to third parties in principle. However, exceptions are made in the following cases:
      • When separate consent is obtained from the player
      • When there is an obligation to provide personal information under relevant laws
    1. Entrusting the Processing of Personal Information To provide convenient and better services, the Company may entrust some of the personal information processing tasks to external companies. When doing so, the Company manages and supervises the entrusted company to ensure that they handle the player's personal information safely according to the Personal Information Protection Act. Any changes to the entrusted companies will be announced through the privacy policy.

    The Company stores personal information overseas for the smooth and stable provision of game services as follows:

    1. Retention Period of Personal Information The Company destroys the personal information without delay once the purpose of collection and use is achieved or the retention period has expired. However, exceptions are made if there are regulations under relevant laws or if the player has given consent.
      • Act on Consumer Protection in Electronic Commerce, etc. Records related to contracts or withdrawal of offers: 5 years Records related to payment and supply of goods: 5 years Records related to consumer complaints or dispute resolution: 3 years Visit records: access logs, service usage records, etc.: 3 months
      • Protection of Communications Secrets Act Records related to login: 3 months
    2. Destruction of Personal Information The Company destroys personal information without delay when the retention period specified in Article 5 (Retention Period of Personal Information) has expired. Personal information stored in physical form is shredded or incinerated, and personal information stored in electronic file form is deleted using technical methods that make it impossible to recover the records.
    3. Rights of Players and Legal Representatives and How to Exercise Them
      • The Company takes necessary actions in response to players' requests for access, correction, deletion, suspension of processing, and withdrawal of consent (hereinafter 'requests for access, etc.') regarding their personal information, and legal representatives of children under 14 years old have all rights to the children's personal information.
      • Players can use the Company's website without providing personal information. If the player does not agree to the use of personal information, the Company may not be able to provide game services or customer support services.
      • In certain countries, including the European Union, players have the right to file complaints with supervisory authorities if they have concerns about personal information processing. Players can file complaints with the supervisory authority in their place of residence, place of work, or the place where the Company is established.
      • When the legal representative of the player makes a request for access, etc., the Company may request necessary evidence to confirm the legitimate legal representative.
      • The Company allows players and legal representatives to access the relevant personal information within the period prescribed by the relevant laws. If there is a justifiable reason for being unable to access within the period, the Company will notify and extend the deadline. Once the reason is resolved, the Company will provide access without delay.
      • The Company will take corrective and deletion measures for personal information within the period prescribed by the relevant laws and notify the results to players and legal representatives, except when other laws require specific procedures. If the deletion is not possible as the personal information is specified as a collection target by other laws, the Company will notify players and legal representatives.
      • The Company will take measures to suspend the processing of personal information without delay and notify the results to players and legal representatives, except when there are special provisions in the law or legal compliance obligations.
    4. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices The Company uses cookies to provide a convenient website usage environment, and players have the right to refuse cookies.
      • Cookies are small text files sent by the web server to the web browser, used to understand players' access records and usage patterns to improve services. Players can refuse to collect cookies by setting options in their browser. 
      • ■ Internet Explorer: Tools > Internet Options > Privacy > Settings 
      • ■ Chrome: Settings > Privacy and security > Cookies and other site data 
      • ■ Microsoft Edge: Show settings > Cookies and site permissions > Cookies and site data 
      • ■ NAVER Whale: Settings > Privacy Protection > Content settings > Cookies Other browsers follow their respective settings methods.
    5. Efforts to Protect Personal Information The Company actively strives to protect players' valuable personal information.
      • The Company uses devices to block external intrusions to prevent the leakage of players' personal information due to hacking or other external intrusions.
      • The Company has a system in place to back up systems and data in case of emergencies.
      • The Company uses antivirus programs to prevent damage caused by computer viruses. Antivirus programs are updated regularly, and in case of sudden virus outbreaks, the Company provides the antivirus immediately to prevent personal information from being compromised.
      • The Company limits access to players' personal information to the minimum number of personnel. The following personnel have access:
      • The Company conducts regular internal training on new security technologies and personal information protection obligations for employees who process personal information.
      • All employees sign a security pledge upon joining the Company to prevent information leakage due to human factors and have internal procedures to audit compliance with the privacy policy.
      • Handover of work by personal information handlers is conducted thoroughly under secure conditions, and responsibilities for personal information incidents are clarified even after joining or leaving the Company.
      • Personal information is stored separately from general data on separate servers to prevent mixing.
      • All personal information is collected in the minimum amount and is stored strongly encrypted.

    For inquiries and complaints related to personal information, the Company has designated the following person responsible for personal information protection.

    For other remedies and consultations on personal information infringement, you can contact the following organizations:

    1. Miscellaneous This Privacy Policy is available at any time on the Company's website. If there are any additions, deletions, or modifications to the Privacy Policy, the Company will notify through the 'Notice' section of the website at least 7 days before the revision.

    Effective Date of Changes to the Privacy Policy: April 29, 2024