Chapter 1: General Provisions

Article 1 (Purpose)

These terms and conditions are intended to define the rights, duties, responsibilities of the company and the users, and other necessary matters regarding the use of the game services and related network, websites, and ancillary services (hereinafter referred to as "Services") provided by SUNCYAN Inc. (hereinafter referred to as the "Company").

Article 2 (Definitions)

1. "Member" refers to an individual who enters into a usage contract in accordance with these terms and conditions and uses the services provided by the company.
2. "Temporary member" refers to a person who provides partial information and uses only part of the services provided by the company.
3. "Platform" refers to a device on which content can be downloaded or installed for use, including PCs, mobile phones, smartphones, personal digital assistants (PDAs), tablets, console game machines, VR, etc.
4. "Account information" refers to information provided by the member to the company, including the member's member number, external account information, device information, nickname, profile picture, friend list, game usage information (character information, items, levels, etc.), and payment information for usage fees.
5. "Content" refers to all digital content provided by the company for use on a platform, whether paid or free, including games and network services, applications, game money, game items, etc.
6. "Open market" refers to an e-commerce environment built to install and pay for game content on a platform.
7. "Application" refers to all programs that are downloaded or installed through a platform to use the services provided by the company.
8. "Game services" refer to one of the services provided by the company, which includes games played on a platform and related services.
9. Definitions of terms used in these terms and conditions shall be as set forth in paragraph 1 above, unless defined by relevant laws or service-specific policies, and matters not defined herein shall follow general commercial customs.

Article 3 (Provision of Company Information, etc.)

The company displays the following items on its website (www.suncyan.com, hereinafter “the website”) or within the game service so that members can easily find them. However, privacy policy and terms of use can be viewed through a link screen by members.

1. Company name and name of representative
2. Address of the business location (including address for handling complaints from members)
3. Telephone number, email address
4. Business registration number
5. E-commerce business registration number
6. Privacy policy
7. Terms and conditions of service use

Article 4 (Effect and Amendment of Terms)

1. The company notifies members of these terms by posting them on the website operated by the company or by providing a linked screen.
2. Members who agree to these terms and register as members are subject to the terms from the moment of agreement, and in the event of any amendment to the terms, the amended terms apply from the effective date of such amendment. Agreeing to these terms includes agreeing to regularly visit the website to check for changes to the terms.
3. The company may amend these terms when deemed necessary. In the case of an amendment, the company will specify the contents of the amended terms and the effective date, and notify online through the website or game service screens at least 7 days before the effective date. However, if the amendment is disadvantageous to the users, the company will notify the members at least 30 days before the effective date by the same method or by sending an email registered at the time of member registration. The amended terms take effect from the announced or notified effective date.
4. Members have the right to refuse the amended terms. Users who object to the change in the terms may discontinue using the services and cancel their membership. If a member continues to use the service after the effective date of the amended terms, it is considered as consenting to the amended terms, which will be announced or notified according to paragraph 3, and it is regarded as consent to the amended terms if the user uses the service after the effective date.

Article 5 (Conclusion and Application of the Usage Contract)

1. The usage contract is concluded when an applicant for membership (hereinafter "applicant") agrees to the contents of these terms and applies for the use of the service, and the company accepts the application.
2. The company generally accepts the application of the applicant. However, the company may refuse to accept an application for use in any of the following cases:
   • If the content of the application form is falsely stated or does not meet the application requirements.
   • If the service is used in countries where the company does not provide services, through abnormal or circuitous methods.
   • If the application is intended for acts prohibited by laws such as the Game Industry Promotion Act.
   • If the application is intended to harm the peace and order or good morals of society.
   • If the purpose of using the game service is dishonest.
   • If the purpose of using the game service is for profit.
   • If it is deemed inappropriate to accept the application for any reason similar to the above.
3. The company may hold the acceptance if there is any of the following reasons until the reason is resolved:
   • If there is no spare capacity in the company's facilities, support for a specific platform is difficult, or there is a technical obstacle.
   • If there is a disturbance in the service or a problem with the payment method for service use.
   • For other reasons similar to the above, making it difficult to accept the application.

Article 6 (Supplementary Provisions)

Matters not specified in these terms and the interpretation of these terms shall be governed by laws such as the Act on Consumer Protection in Electronic Commerce, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Content Industry Promotion Act, or commercial customs.

Article 7 (Operational Policy)

1. For the application of the terms, matters necessary for that purpose and matters specifically delegated by the terms may be set as operational policies of the game service (hereinafter "operational policies").
2. The company posts the contents of the operational policies on the website or within the game service or on the linked screens so that members can know them.
3. When revising the operational policies, the company follows the procedure set forth in Article 4, paragraph 2. However, if the revision of the operational policies falls under any of the following cases, it is announced in advance by the method of paragraph 2:
   • If the matters specifically delegated by the terms are revised.
   • If the revision is not related to the rights and duties of members.
   • If the content of the operational policies is fundamentally not different from that specified in the terms and is within the predictable range for members.

Chapter 2: Personal Information Management

Article 8 (Protection and Use of Personal Information)

1. The company strives to protect members' personal information in accordance with the laws in force, and the protection and use of personal information are governed by the relevant laws and the company's privacy policy. However, the company's privacy policy does not apply to linked services outside the company's service.
2. Depending on the characteristics of the service, contents introducing oneself, such as a nickname, character photo, and status information, which are not related to the member's personal information, may be disclosed.
3. The company does not provide members' personal information to others without the consent of the member, except when requested by national agencies according to related laws.
4. The company is not responsible for any damage caused by the leakage of personal information due to the member's fault.

Article 9 (Duties of the Company)

1. The company sincerely complies with the exercise of rights and performance of duties set forth in these terms and related laws.
2. The company must have a security system in place to ensure that members can use the service safely and disclose and comply with the privacy policy. Except as specified in these terms and the privacy policy, the company ensures that members' personal information is not disclosed or provided to third parties.
3. The company makes its best efforts to repair or restore services promptly in case of equipment malfunctions or data loss or damage during service improvement, unless due to force majeure, emergencies, or defects or malfunctions that are currently technically unsolvable.

Article 10 (Duties of Members)

1. Members shall not engage in the following acts related to the use of the services provided by the company:
   • Falsely stating facts during the application for use or changing member information.
   • Trading or gifting cyber assets (ID, characters, items, game money, etc.) not provided by the company, or acquiring and using them.
   • Impersonating company staff or operators, posting or sending mail under someone else's name, or falsely specifying relations with others.
   • Using someone else's credit card, wired/wireless phone, bank account to purchase paid content, misusing another member's ID and password.
   • Collecting, storing, posting, or spreading another member's personal information without authorization.
   • Engaging in gambling or inducing such behavior, exchanging or posting obscene or vulgar information, linking to pornographic sites, or sending or spreading words, sounds, writings, pictures, photos, or videos that cause shame, disgust, or fear to others.
   • Unauthorized use of the service for profit, business, advertising, promotion, political activities, election campaigns, or other purposes not intended.
   • Duplicating, distributing, or commercially using information obtained through the service without authorization, exploiting known or unknown bugs for service use.
   • Deceiving others for profit, causing damage to others in relation to the use of the company's services.
   • Infringing on the intellectual property rights or portrait rights of the company or others, damaging the reputation or causing harm to others.
   • Transmitting or posting information (computer programs) prohibited by law, or intentionally using computer codes, files, programs designed to disrupt, destroy, or interfere with the normal operation of computer software, hardware, or telecommunications equipment.
   • Modifying the application, adding other programs to the application, hacking or reverse-engineering the server, leaking or altering source code or application data, setting up a separate server, or arbitrarily changing or appropriating parts of the website to impersonate the company, without special rights granted by the company.
   • Any other acts that violate relevant laws or good morals or social norms.
2. Members are responsible for managing their accounts and platforms, and the company is not liable for any damages caused by allowing others to use them due to poor management of the platform or consent to its use by others.
3. Members must set and manage a payment password feature in each open market to prevent unauthorized payments. The company is not liable for any damage caused by the member's negligence.
4. The company can specify the following details, and members must follow them:
   • Member's account name, character name, guild name, and other names used in the game.
   • Content and method of chatting.
   • Use of bulletin boards and services.
   • Policies of external mobile platform partnership services such as Kakao, Facebook, Google Plus, etc.

Chapter 3: Rights and Obligations of the Contracting Parties

Article 11 (Provision of Services)

1. The company provides services to members immediately upon completion of the usage contract in accordance with Article 5. However, some services may start on a specified date according to the company's needs.
2. When providing game services to members, the company may also provide additional services along with the services set forth in these terms.
3. The company may differentiate members' usage time, frequency of use, and range of services provided by classifying members' grades.

Article 12 (Use of Services)

1. Game services are provided during the hours determined by the company's business policy. The company guides the service hours for game services at the initial screen of the game application or in the service notices in an appropriate manner.
2. Despite paragraph 1, the company may temporarily suspend all or part of the services in the following cases, and in such cases, the company will notify the reasons and duration of the suspension on the initial screen of the game application or in the service notices in advance. However, if it is not possible to notify in advance due to unavoidable circumstances, notification may be made afterwards.
   • When necessary for system operation such as regular system maintenance, server expansion and replacement, or network instability.
   • When normal service provision is impossible due to a power outage, service equipment failure, service use surge, maintenance or inspection by telecommunications business operators, etc.
   • When situations beyond the company's control, such as war, public emergency, natural disaster, or similar national emergency, occur.
3. The company provides services using a dedicated application or network for the platform. Members can use the service for free or for a fee by downloading and installing the application or using the network.
4. In the case of paid content, members must pay the fees specified in the service to use it. When downloading the application or using the service through the network, separate fees set by the mobile carrier to which the member is subscribed may occur.
5. Services accessed by downloading and installing an application or through the network are provided in accordance with the characteristics of the platform or mobile carrier. If there are changes in the platform, number changes, or overseas roaming, the use of all or part of the content may be impossible, and in such cases, the company is not liable.
6. Services accessed by downloading and installing an application or through the network may perform background tasks. In this case, additional fees may occur according to the characteristics of the platform or mobile carrier, and the company is not liable in relation to these fees.

Article 13 (Change and Discontinuation of Services)

1. The company may change the service for smooth provision of game services due to operational or technical needs, and announces the details of the change in the game service beforehand. However, in cases such as bug fixes or emergency updates, or when the change is not significant, notification may be made afterwards.
2. The company may discontinue all services if it becomes difficult to continue the game service due to business reasons such as business transfer, division, merger, discontinuation of business, expiration of the game provision contract, or significant deterioration in revenue of the game service. In this case, the company will notify the discontinuation date, reasons for discontinuation, and conditions for compensation on the initial screen of the game application or its linked screen at least 30 days before the discontinuation date.
3. In the case of paragraph 2, the company refunds for unused or remaining paid items in accordance with Article 24, paragraph 3.

Article 14 (Collection of Information, etc.)

1. The company may store and keep the contents of chats between members, and only the company holds this information. The company may allow access to this information only in cases of adjusting disputes between members, handling complaints, or maintaining game order, or when a third party is authorized by law to do so.
2. When the company or a third party accesses the chat information according to paragraph 1, the company notifies the member in advance of the reasons and scope of the access. However, if access to this information is necessary for investigation, handling, confirmation of prohibited activities under Article 10, paragraph 1, or redress for damage caused by such activities, notification may be made afterwards.
3. The company may collect and use platform information (settings, specifications, operating systems, versions, etc.) excluding personal information of members for smooth and stable operation of the service and improvement of service quality.
4. The company may request additional information from members for the purpose of service improvement and introduction of services to members. Members may accept or refuse this request, and when making this request, the company also notifies that members can refuse it.

Article 15 (Provision of Advertising)

1. The company may place advertisements within the game service related to the operation of the service. Additionally, the company may send advertising information by email, text message (LMS/SMS), push notification (Push Notification), etc., to members who have agreed to receive it. In this case, members can refuse to receive at any time, and the company does not send advertising information if the member refuses to receive it.
2. Through banners or links in the services provided by the company, members may be connected to advertisements or services provided by others.
3. If members are connected to advertisements or services provided by others as described in paragraph 2, the services provided in that area are not within the company's service scope, and the company does not guarantee their reliability or stability, nor is it liable for any damage to members caused by them. However, the company is liable if it facilitated the occurrence of damage or failed to take measures to prevent damage due to intentional or gross negligence.

Article 16 (Attribution of Copyrights, etc.)

1. Copyrights and other intellectual property rights for the contents within the game service produced by the company are attributed to the company.
2. Members shall not use information obtained through the use of the game service, in which intellectual property rights are attributed to the company or the provider, for profit-making purposes or allow others to use it without prior consent of the company or the provider, by methods such as reproduction, transmission, etc. (including editing, publishing, performing, distributing, broadcasting, creating secondary works, etc.).
3. The company permits the use of user content (including communication text, images, sounds, and all materials and information uploaded or transmitted by members or other users through the game application or game service, hereinafter "user content") under the following methods and conditions:
   • Using, editing, and otherwise modifying the user content (usable in any form including publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc., without limitation in terms of duration and region).
   • Not selling, renting, or transferring user content for trading purposes without prior consent of the user who produced the user content.
4. The company does not use user content that is not visible within the game or integrated with the game service (such as posts on general bulletin boards) without explicit consent from the member, and members can delete such user content at any time.
5. The company may delete, move, or refuse registration of posts within the service without prior notice if it determines that the post violates the prohibited activities specified in Article 10, paragraph 1.
6. Members whose legal interests are infringed by information posted on bulletin boards operated by the company can request the company to delete the information or post a rebuttal. In this case, the company promptly takes necessary measures and notifies the applicant.
7. This article is effective while the company operates the game service and continues to apply even after a member withdraws.

Article 17 (Purchase, Usage Period, and Use of Paid Content)

1. Paid content purchased by members within the game service can be used only on the platform where the application was downloaded or installed.
2. The usage period for paid content purchased by members is specified at the time of purchase. However, if the service is discontinued according to Article 13, paragraph 2, the usage period for paid content without a specified period is until the service discontinuation date announced at the time of the service discontinuation notice.

Article 18 (Service Usage Restrictions for Members)

1. Members shall not engage in activities that violate the duties of members specified in Article 10, and if they do, the company may restrict the member's use of the service, delete relevant information (text, photos, videos, etc.), and take other restrictive measures according to the following categories. The specific reasons and procedures for usage restriction measures are determined by the operational policy of the individual game according to Article 19, paragraph 1.
   • Partial authority restriction: Restricting certain rights such as chatting for a certain period.
   • Character usage restriction: Restricting the use of the member's character for a certain period or permanently.
   • Account usage restriction: Restricting the use of the member's account for a certain period or permanently.
   • Member usage restriction: Restricting the member's use of the game service for a certain period or permanently.
2. If the usage restriction is justified, the company does not compensate for any damage suffered by the member due to the usage restriction.
3. The company may suspend the use of the account until the investigation of the following reasons is completed:
   • If a legitimate report is received that the account has been hacked or stolen.
   • If the user is suspected of using illegal programs or being involved in illegal activities such as workrooms.
   • For other similar reasons when temporary measures for service use are necessary.
4. After the investigation in paragraph 3 is completed, in the case of paid game services, the company extends the member's usage time for the period of suspension or compensates with equivalent paid services or cash. However, this does not apply if the member falls under the reasons specified in paragraph 3.

Article 19 (Reasons and Procedures for Usage Restriction Measures)

1. The company specifies the specific reasons and procedures for the usage restriction measures according to Article 18, paragraph 1, considering the content, degree, frequency, and results of the prohibited activities specified in Article 10, paragraph 1, in the operational policy.
2. When the company takes the usage restriction measures specified in Article 18, paragraph 1, it notifies the member of the following items in advance. However, if urgent action is needed, notification may be made afterwards:
   • Reason for the usage restriction measure.
   • Type and duration of the usage restriction measure.
   • Method for appealing against the usage restriction measure.

Article 20 (Appeal Procedure Against Usage Restriction Measures)

1. When a member wishes to object to the company's usage restriction measure, the member must submit an appeal form stating the reasons for the objection in writing, by email, or by a similar method within 14 days of receiving the notification of the measure.
2. The company responds to the appeal form received according to paragraph 1 within 15 days by writing, by email, or by a similar method. However, if it is difficult for the company to respond within this period, the company notifies the reason and the processing schedule.
3. If the company finds the reasons for the objection valid, it takes measures accordingly.

Chapter 4: Withdrawal of Subscription, Refund of Overpayments, and Termination of Usage Contract

Article 21 (Payment)

1. The imposition and payment of the purchase price for content are principally governed by policies or methods determined by mobile carriers or open market operators. Additionally, limits for each payment method may be set or adjusted according to the policies of the company or open market operators or government guidelines.
2. If the purchase price for content is paid in foreign currency, the actual billed amount may differ from the price displayed in the service store due to exchange rates and fees.

Article 22 (Withdrawal of Subscription, etc.)

1. A member who has entered into a contract for the purchase of paid content with the company can withdraw the subscription without any penalty or cancellation fee within 7 days from the later of the contract date or the content availability date.
2. The member cannot withdraw the subscription against the company's will in the following cases. However, if the purchase contract consists of divisible content, the remaining part that does not fall under the following items is not subject to this limitation:
   • Paid content that is used or applied immediately upon purchase.
   • Content for which additional benefits are used.
   • Content whose utility is determined by opening or that can be considered used upon opening.
3. The company clearly indicates at an easily noticeable place that the subscription withdrawal is not possible for content under the provisions of paragraph 2, and provides trial products (temporary use allowed, trial provided, etc.) for such content, or if it is difficult to provide such trials, provides information about the content to ensure that the member's right to withdraw the subscription is not hindered. If the company does not take such measures, the member can withdraw the subscription despite the reasons limiting subscription withdrawal under paragraph 2.
4. Notwithstanding paragraphs 1 and 2, the member can withdraw the subscription within 3 months from the day the content becomes available or within 30 days from the day the member knew or could have known the fact, if the content is different from the content described in the advertisement or if the contract is performed differently from the content of the purchase contract.
5. When a member withdraws the subscription, the company verifies the purchase details through the platform operator or open market operator. Additionally, the company may contact the member using the information provided by the member to verify the legitimate reason for the withdrawal and may request additional evidence.
6. If the subscription withdrawal occurs according to paragraphs 1 to 4, the company immediately retrieves the paid content and refunds the payment within 3 business days. If the company delays the refund, it pays the delay interest calculated by multiplying the interest rate specified in Article 21, paragraph 3 of the "Act on Consumer Protection in Electronic Commerce" and the same Act Enforcement Decree by the delay period.
7. If a minor enters into a content purchase contract on the platform, the company notifies that the contract can be canceled by the minor himself or herself or by the legal guardian without the consent of the legal guardian. However, if the minor has purchased content with property allowed by the legal guardian within the scope or if the minor deceived by making himself or herself believed to be an adult or believed to have the consent of the legal guardian, the contract cannot be canceled.
8. Whether the party to the content purchase contract is a minor is determined based on the platform where the payment was made, the executor of the payment, and the name of the payment method holder. Additionally, the company may request documents proving that the applicant is a minor and a legal guardian to verify the legitimacy of the cancellation.

Article 23 (Refund of Overpayments)

1. If an overpayment occurs, the company refunds the overpayment to the member. However, if the overpayment occurs due to the member's fault without the company's intention or negligence, the member bears the actual costs incurred in the refund within a reasonable range.
2. Payments made through the application follow the payment methods provided by the open market operators, and if overpayments occur during the payment process, the member must request a refund from the company or the open market operators.
3. Communication fees (call charges, data call charges, etc.) incurred by downloading the application or using network services are excluded from the refund.
4. The refund is processed according to the refund policy of each open market operator or the company, depending on the operating system of the platform in use.
5. The company may contact the member using the information provided by the member to process the refund of overpayments and may request the provision of necessary information. The company refunds within 3 business days from the day it receives the information necessary for the refund from the member.

Article 24 (Termination of Contract, etc.)

1. Members can terminate the usage contract at any time if they no longer wish to use the service, through member withdrawal. Information related to the member's use of the game service is deleted upon member withdrawal and cannot be recovered.
2. The company can suspend the service or terminate the usage contract by giving sufficient prior notice and setting a period if the member performs acts prohibited by these terms, operational policy, and service policy, or if there are significant reasons that make it impossible to maintain the contract.
3. Refunds and compensation for damages according to paragraphs 1 and 2 are processed according to the "Guidelines for the Protection of Content Users."
4. The company may terminate the usage contract and take measures such as destroying the personal information of members (hereinafter "dormant accounts") who have not used the company's service continuously for 1 year from the last date of service use. In this case, the company notifies the fact that the contract termination and personal information destruction will take place, and the personal information to be destroyed, at least 30 days before the action date.

Chapter 5: Compensation for Damages and Exemption Clauses, etc.

Article 25 (Compensation for Damages)

1. The company or member is liable to compensate for damages caused to the counterparty by violating these terms. However, this does not apply if there is no intention or negligence.
2. If the company provides individual services to members under an affiliation contract with individual service providers, and the member suffers damage due to the intention or negligence of the individual service provider after agreeing to the terms of use of the individual services, the individual service provider is liable for the damage.

Article 26 (Exemption of the Company)

1. The company is not liable for failure to provide services due to natural disasters or force majeure equivalent to it.
2. The company is not liable for damages caused by maintenance, replacement, regular inspection, construction, or other similar reasons of service equipment. However, this does not apply if the company is intentionally or negligently responsible.
3. The company is not liable for service usage disruptions caused by the member's intention or negligence. However, this does not apply if there is an unavoidable or justifiable reason for the member.
4. The company is not liable for the reliability, accuracy, etc., of information or materials posted by members related to the service, unless there is intentional or significant negligence.
5. The company has no obligation to intervene in transactions or disputes between members or others mediated by the service, and is not liable for any resulting damage.
6. The company is not liable for any damage incurred by members in relation to the use of services provided for free. However, this does not apply if there is intentional or gross negligence by the company.
7. The company is not liable for profits expected or lost by members from using the service.
8. The company is not liable for the loss of game experience points, grades, items, game money, etc., of members. However, this does not apply if there is intentional or negligence by the company.
9. The company is not liable for third-party payments resulting from members not managing their platform passwords, passwords provided by open market operators, etc. However, this does not apply if there is intentional or negligence by the company.
10. The company is not liable if members cannot use all or part of the content functions due to changes in the platform, change of platform number, change of operating system (OS) version, overseas roaming, change of telecommunications company, etc. However, this does not apply if there is intentional or negligence by the company.
11. The company is not liable if members delete the content or account information provided by the company. However, this does not apply if there is intentional or negligence by the company.
12. The company is not liable for damages incurred by temporary members using the service. However, this does not apply if there is intentional or negligence by the company.

Article 27 (Notification to Members)

1. When notifying members, the company may do so via members' email addresses, electronic memos, messages within the game service, text messages (LMS/SMS), etc.
2. When notifying all members, the company may substitute the notification of paragraph 1 by posting in the game service for at least 7 days or presenting a popup screen.

Article 28 (Jurisdiction and Governing Law)

These terms are governed and interpreted according to the laws of the Republic of Korea. In the event of litigation between the company and members, the court determined according to the procedure prescribed by law shall have jurisdiction.

Article 29 (Handling of Members' Grievances and Dispute Resolution)

1. The company guides methods for presenting members' opinions or complaints in the game service or its connected screens, considering the convenience of members. The company operates dedicated personnel to handle such opinions or complaints from members.
2. If the company objectively acknowledges that the opinions or complaints raised by members are justifiable, it processes them promptly within a reasonable period. However, if it takes a long time to process, the company notifies the reason for the delay and the processing schedule in the game service or notifies according to Article 27, paragraph 1.
3. In case of a dispute between the company and a member being adjusted by a third-party dispute resolution institution, the company sincerely proves the measures taken against the member, such as usage restrictions, and follows the adjustment by the institution.